Solution

CRM & client operations

Pipelines, follow-ups and client records that update because something happened.

The situation

The pipeline lives across a CRM, a project tool and a spreadsheet, and the glue between them is a person who forgets on busy weeks.

What the system takes over

  • Meeting notes turned into CRM records and next actions
  • Follow-ups triggered by real pipeline events, not a calendar
  • Client onboarding checklists created and tracked automatically
  • One view of every account instead of three partial ones

How a run goes

Four steps, and the last one is a person.

  1. 01

    Capture

    A call, email or form creates or updates the record.

  2. 02

    Structure

    Notes become fields, tasks and a next step.

  3. 03

    Trigger

    Stage changes fire the right follow-up automatically.

  4. 04

    Confirm

    Account owners confirm anything client-facing.

Where a person stays in chargeStage changes and client-facing messages are confirmed by the account owner before they take effect.

Built with

The tools involved.

In delivered work — appears in something that shippedCompatible — the system can connect to it; scoped per project, no track record claimed

  • AirtableIn delivered work
  • SupabaseIn delivered work
  • n8nIn delivered work
  • TwilioIn delivered work
  • HubSpotCompatible
  • ZohoCompatible
  • CalendlyCompatible

Questions

What people ask first.

Can this replace our CRM?
Sometimes — Found IT CRM replaced a per-seat CRM for a marketing agency. Often the better move is to automate around the one you have. The audit says which.

Next solution: Finance & back-office automation

Losing hours to work an AI system could handle?

Tell me about the process. I'll tell you straight whether it's worth automating — no pitch, no obligation.

Book a free audit call